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Control and order stock 控制和整理存货 |
25 | ||
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Organise in house events or functions 活动策划 |
40 |
Provide quality customer service 提供优质的客户服务 |
40 |
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Manage quality customer service 宾客服务质量管理 |
30 |
Deal with conflict situations 处理矛盾局面 |
20 |
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Coach others in job skills 指导其他人的工作技能 |
20 |
Lead and manage people 领导和管理人员 |
60 |
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Monitor work operations 监控工作 |
20 |
Establish and maintain an OHS system 建立和保持职业健康安全管理体系 |
30 |
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Implement and monitor workplace health, safety and security
practices 实施和监测工作场所的健康、安全和安全措施 |
30 |
Interpret financial information 财务报表分析 |
60 |
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Manage workplace diversity 工作场所差异化管理 |
60 |
Establish and conduct business relationships
建立和开展业务关系 |
60 |
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Operate a Bar 酒吧经营 |
0 |
Prepare and Serve Cocktails 准备和提供鸡尾酒 |
0 |
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酒店管理 酒店管理，是全球十大热门行业之一，高级酒店管理人才在全球都是一直很紧缺的。近年来，在国际人才市场上，酒店管理人才出现了供不应求的局面。随着2008北京奥运会成功的举办，以及2010上海世博会和越来越多的国际大型活动将在中国举行，中国对旅游、酒店管理专业人才的需求也日益增大。 |
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酒店管理大专（Diploma of Hospitality）课程 | ||||
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课程 |
课时 |
|
课程 |
课时 |
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Follow workplace hygiene procedures 遵循工作场所卫生程序 |
15 |
Follow health, safety and security
procedures 遵循健康、安全和安全程序 |
12 | |
|
Develop and update hospitality industry knowledge 开发和更新酒店行业知识 |
25 |
Work in a socially diverse environment 在不同社会环境工作 |
20 | |
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Work with colleagues and customers 与同事和宾客一起工作 |
25 |
Provide responsible service of alcohol 提供负责任的酒精饮料服务 |
10 | |
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Develop and update food and beverage knowledge 开发和更新食品和饮料知识 |
50 |
Prepare and serve espresso coffee 准备和提供浓缩咖啡 |
30 | |
|
Serve food and beverage to customers 为宾客提供食品和饮料 |
80 |
Prepare and service non-alcoholic beverage 准备和提供无酒精饮料 |
20 | |
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Receive and store stock 接收和储备存货 |
10 |
Clean and tidy bar areas 酒吧区域的清洁和整理 |
10 | |
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Apply hospitality skills in the workplace 运用酒店管理技能 |
0 |
Apply point of sale handling procedures 销售点应用处理程序 |
20 | |
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Process financial transactions 账务审核 |
25 |
Provide and coordinate hospitality service 提供和协调酒店服务 |
0 | |
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Provide food and beverage service 提供餐饮服务 |
110 |
Provide table service of alcoholic beverages 提供酒精饮料的餐桌服务 |
50 | |
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Provide specialist advice on food 提供专家建议食品 |
40 |
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